Gool Bet Privacy Policy — Your Data, Protected

1Introduction

Gool Bet is one of Bangladesh's most trusted online Sports Betting and gaming platforms. We believe your personal data belongs to you — and that belief is the foundation of our Privacy Policy.

This privacy policy clearly sets out what information is collected when you use the Gool Bet platform, how that information is used, where it is stored, and what measures we take to keep your data secure.

By using the Gool Bet website, mobile app, or any of our services, you are considered to have accepted this Privacy Policy. Please read it carefully before registering.

2What Data We Collect

Gool Bet only collects the data needed to deliver our services properly. We believe collecting the minimum necessary is the best approach.

Gool Bet does not collect any data beyond what is listed above. We never ask for social media profiles, personal photos, or any other sensitive information.

3How Your Information Is Used

Gool Bet uses collected data solely for its stated purposes. It is never used for anything beyond that.

• Account Management: For registration, login, password recovery, and account security.
• Identity verification: To complete the KYC process and verify your age.
• Transaction Processing: To process deposits and withdrawals quickly and securely.
• Customer support: Relevant data is used to resolve your issues as quickly as possible.
• Security & Fraud Prevention: To detect suspicious activity and keep your account protected.
• Legal obligations: To prepare reports required by regulatory authorities.
• Service Improvement: Anonymous analytics used to improve your experience on the platform.
• Promotional Communications: To notify you about new offers and bonuses, subject to your consent.

Gool Bet never shares your data with third parties for advertising purposes. Sharing data with any marketing company or data broker is strictly prohibited.

4Data Storage & Security

All data you provide on Gool Bet is stored on secure servers. Our data protection practices are built to meet international security standards.

• All data is stored with AES-256 encryption.
• All communication between the website and app is encrypted using TLS 1.3.
• Regular security audits are conducted on our servers.
• Data backups are stored in a secure, isolated environment.
• Only authorized personnel are permitted to access specific data.
• Two-factor authentication (2FA) is mandatory across all internal systems.

Even after your account is closed, certain information may be retained for up to 5 years as required by law. After this period, the data is permanently deleted.

5Sharing Information with Third Parties

Gool Bet does not share your information with third parties for commercial purposes. However, limited data sharing may occur in the following cases where it is necessary to provide our services.

• Payment processors: Payment providers such as bKash, Nagad, and Rocket receive limited information solely to confirm transactions.
• Identity verification services: Approved verification providers for the KYC process.
• Legal Authorities: We are legally required to disclose certain information when mandated by a court order or government directive.
• Fraud prevention: Information about suspicious activity may be shared with authorized security partners.

The third parties listed above are bound by contract with Gool Bet and may only use your data for specified purposes. They are not permitted to use it for their own ends.

Any third-party links or services used on Gool Bet are governed by those parties' own privacy policies. Gool Bet is not responsible for their practices.

6Cookies Policy

Gool Bet uses cookies on its website to enhance your experience. Cookies are small data files stored in your browser.

• Essential cookies: Essential for maintaining login sessions and platform security. These cannot be disabled.
• Performance cookies: Used to analyze page load speed and usage patterns.
• Functional Cookies: To remember your preferred language, region, and settings.
• Analytics cookies: To collect anonymous statistics for service improvement.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some Gool Bet features to not function properly.

7Your Rights

Every Gool Bet user has certain fundamental rights regarding their personal data. We respect these rights and uphold them accordingly.